SHIPPING POLICY
Limited Courier Services
20th December - 2nd January
Courier service will be interrupted over the holiday period. All orders will be processed as per usual and sent out on the 1st available opportunity.
Courier Days
- December 21 & 28: Cape Town & Gqeberha (PE) incl. George, East London, Knysna, Uitenhage
- December 20 & 27: All of South Africa
Shipping Options
- Your preferred delivery address
- PUDO Locker
- No deliveries to P.O. Box addresses or PostNet branches
We make it a priority to ship all orders within 24 hours of receiving them, unless there are circumstances beyond our control such as weekends, holidays, natural disasters, or other unforeseen events. We appreciate your understanding and assure you that we are dedicated to delivering your items as swiftly as possible.
Once we receive your payment, our team will begin to process your order. We make use of a third-party courier service to deliver your items. While we strive to ensure a smooth shipping process, please note that we cannot be held responsible for any delays that may occur once the package is in the hands of the courier. Although we work with responsible and competent courier service, the delivery times during this phase are beyond our control.
If you encounter any shipping issues, we will make every effort to assist you. However, we kindly request your understanding and patience as much of the delivery process is out of our hands at this point.
If you have any inquiries regarding delivery times or issues, please first reach out to the courier service provider. It is important to note that providing a valid South Africa phone number is crucial to ensure prompt delivery. The courier may need to contact the recipient before the delivery can be completed.
Courier Cost
- R200 per order
Ordering Process
- Select products and proceed to checkout
- Enter relevant information and confirm order
- Include suburb and contactable cell phone number
- Stock is reserved for 24 hours; unpaid orders expire
- Confirmation email with order number will be sent
- EFT, direct bank deposit or cash deposit must be made with the order number as reference
- Proof of payment for EFT, direct bank deposit or cash deposit to be emailed
- All payment methods made on the site are confirmed by our payment processor
- Order status will be updated after payment reflects in bank account
- Email notification will be sent when payment is received and order is being processed
- Order processing begins after receiving a confirmed order and proof of payment
- “Email notification will be sent when your order is on its way to you” – it may not reflect on courier system until it is scanned in
Orders & Shipping
- No deliveries to P.O. Box addresses or PostNet branches
- All order are sent via courier service: No collections
- Door-to-door delivery within South Africa
- PUDO (Pick-Up-Drop-Off) option is available
- Packaging is discreet and does not reflect contents
- Order information must include a valid South African cell phone number as well as a full physical delivery address
Delivery Times
- Orders are shipped Monday - Friday. All orders received and paid for by 13h00 shipped same day
- Orders placed after 13h00 weekdays are shipped the following day
- Orders placed after 13h00 on Fridays are shipped the following Monday
- Delivery within 24 - 72 working hours after dispatch
- Waybill and tracking information will be provided
- No weekend or public holiday deliveries
Delivery Address
- Provide correct shipping address. Overgrow will not be held accountable for incorrect information provided
- Title and risk pass to the customer once the order has been delivered
Proof of Delivery
- Person receiving the parcel at the nominated delivery address is presumed to be the authorised person unless specified otherwise
Undeliverable Packages
- Courier service will attempt re-delivery
- Undelivered parcels will be returned to the store at the customer’s expense
- Re-delivery from the store will incur additional costs
Guaranteed Shipping
- Our guaranteed shipping policy ensures that you are covered in the event of a lost package during transit
Contact us
If you have any questions or concerns about Overgrows Shipping Policy, please contact us:
- Website: https://overgrow.co.za
- Email: [email protected]
